Privacy Policy
Staging notice. This policy is published for review in the staging environment only. Before production launch, Oceanika Cleaning will insert its final legal business name, ABN, Australian contact address and monitored privacy email address.
Oceanika Cleaning respects your privacy. This policy explains how we collect, use, hold and disclose personal information when you visit our website, request a quote, make or manage a booking, receive cleaning services or contact us.
1. Who we are
In this policy, “we”, “us” and “our” mean the business trading as Oceanika Cleaning. The final legal business name, ABN, Australian business or postal address and privacy contact email will be added before production launch.
2. Personal information we collect
We collect information reasonably necessary to provide and manage cleaning services. This may include:
- name, phone number, email address and service address;
- booking details, including service type, preferred date and time, property details, selected extras and recurring-service preferences;
- access or service instructions you choose to provide;
- communications, feedback and quality concerns;
- booking, operational and security records, such as booking status, visit times and service-related notes; and
- payment-related records, such as payment status and transaction references.
Card payments are processed by Stripe. We do not collect or store complete card numbers or card security codes.
3. How we collect information
We collect information directly from you when you use our website, request a quote, make or manage a booking, contact us or provide information during service delivery. We may also receive limited payment-status information from Stripe and service-related operational information created while delivering a booking.
4. Why we use information
We use personal information to provide quotations, manage bookings, communicate about services, coordinate access and arrival, support cleaners, process or record payments, handle quality concerns, protect our systems, meet legal obligations and improve our services.
We may send transactional communications about a quote or booking. We will send marketing communications only where permitted by law; you can opt out using the unsubscribe option in a marketing message or by contacting us. Opting out does not prevent necessary service communications about an active booking.
5. Who we may disclose information to
We disclose personal information only where reasonably necessary. This may include cleaners and operational staff who need information to deliver or support your booked service; Stripe for payment processing; providers that host or support our website, booking system, database, email communications or customer support; and authorities or advisers where required or permitted by law.
Cleaners and operational staff must use customer information only to perform or support the booked service and must not use it for their own marketing or unrelated purposes. We do not sell personal information.
6. Overseas service providers
Some technology providers may store or process information outside Australia. Before production launch, we will confirm the providers and relevant countries used by the live service. We take reasonable steps to select reputable providers and protect information appropriately.
7. Cookies and website information
Our website may collect limited technical information, such as device and browser information, pages viewed, approximate location inferred from IP address and website interactions, to operate, secure and improve the website. If we introduce non-essential analytics, advertising or other cookies, we will update this policy and any required notices before using them.
8. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, role-based access to operational information and secure service providers. We keep information only for as long as reasonably necessary for customer service, accounting, legal, tax, dispute-resolution and security purposes. We may retain de-identified information for reporting and service improvement.
9. Access and correction
You may ask for access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Our final privacy contact email will be published before production launch. We may need to verify your identity before responding.
10. Children
Our services are not directed to children. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate authority, we will take reasonable steps to delete it.
11. Third party links and business changes
Our website may link to third-party websites. Their privacy practices are governed by their own policies. If our business is involved in a merger, acquisition, restructure or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law and reasonable safeguards.
12. Complaints
If you have a privacy concern or complaint, please contact us using the privacy contact details that will be published before production launch. We will acknowledge and investigate it within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
13. Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version will be published on our website with its effective date.