48 Hour Quality Promise

If something within the booked cleaning scope has been missed, tell us within 48 hours of the completed service and we will review it.

How it works

1. Reply to your booking confirmation or use the contact route provided with your booking.
2. Tell us what you believe was missed and the relevant booking reference.
3. Where the concern is eligible, we will arrange a no-cost re-clean as soon as reasonably practicable.

What this promise means

This is a quality remedy for work within the agreed service scope. It does not promise a re-clean within a fixed 48-hour turnaround, an automatic credit or refund, or an automatic change to the booking price.

For End of Lease Cleaning, Oceanika Cleaning does not guarantee a bond refund or an agent or landlord outcome. We will assess eligible concerns against the service scope selected at booking.