Terms and Conditions
Staging notice. This document is a draft for review. Before production launch, Oceanika Cleaning will add its final legal business name, ABN, Australian contact address and customer support contact details.
1. About these terms
These terms apply when you use the Oceanika Cleaning website, request a quote, submit a booking request or receive our cleaning services. By submitting a booking request, you confirm that you are at least 18 years old and have authority to arrange cleaning at the property.
2. Booking requests and confirmation
The website displays an estimated price based on the details you provide. A booking request is not confirmed until Oceanika Cleaning confirms it. We may contact you if the requested service, property, access arrangements or availability requires clarification.
3. Price and payment
The price and selected extras shown in your booking request are the basis of your booking. Any applicable taxes, payment timing and payment method information will be shown before you submit your request. Your payment method may be securely saved to support the booking process. No charge is taken merely because you view a quote.
4. Changes and cancellation
You can use the secure Manage booking link supplied with your booking confirmation to request a change or cancellation.
24-hour rule. Where a request is made 24 hours or more before the service and the booking remains eligible for automatic change, the system can process the request immediately. Requests made less than 24 hours before the service, or bookings already involving assignment, payment authorisation or another operational review, are recorded for administrative review. We will communicate the outcome through the booking contact route.
5. Access and safe working conditions
You are responsible for providing safe, lawful access to the property at the agreed time and for telling us about relevant access instructions. Water, electricity and a safe working environment must be available. We may pause, reschedule or revise a service if safe access, utilities or safe working conditions are not available.
6. Service scope
The agreed scope is the service type, home size and extras selected in the booking. Please advise us of special requirements before the appointment. Hazardous materials, biohazards, tasks requiring a licensed trade and work that cannot be completed safely are not included unless separately agreed in writing. Read what we clean.
7. Quality concerns and re-clean
If you believe something within the booked scope was missed, tell us within 48 hours of the completed service. For an eligible issue, Oceanika Cleaning will arrange a no-cost re-clean as soon as reasonably practicable. This is not a promise of a re-clean within a fixed 48-hour turnaround, an automatic refund or a price change. Read the 48 Hour Quality Promise.
8. End of Lease Cleaning
End of Lease Cleaning is designed to support move-out cleaning. It does not guarantee a bond refund or acceptance by a landlord, agent or bond authority. Tenancy-specific requirements should be confirmed before booking.
9. Our responsibility
Nothing in these terms excludes rights that cannot lawfully be excluded under Australian Consumer Law. Before production launch, the final terms will be reviewed to ensure the liability, remedy and insurance wording matches the business's actual service model and cover.
10. Contact and changes
Oceanika Cleaning will publish final customer support contact details before production launch. We may update these terms where our services or legal obligations change; the current version will be available on our website with its effective date.